Philadelphia
Prison System Inservice Training
Anger and
Conflict Management
1. How would you rate the
training?
Excellent 64% Very Good
36% Good 0
Fair 0 Poor
0
How would you rate the instructor(s)?
Excellent 91% Very Good 9% Good 0
Fair 0 Poor
0
2. What did you like most?
“Very
rewarding in teaching you to work with different personalities on different
situations.” “I was impressed mostly
with how each activity required interaction from all. Also, how Concentric Circles exercise impacted my life, it was
thought provoking.” “All aspects of the
course were very well presented and the delivery of the course was very
smooth.” “Everything. I enjoyed the whole course.” “Openness.”
“Everything.” “The impact the
material had on my life.” “Community
Commitments.” “How the CO’s have the
same problems and can talk about it, and the instructor’s honesty from the
start.” “The instructor’s honesty.”
3. What did you like least?
“The training was only three days.” “N/A”
“The fact that we had so little time.”
“I enjoyed the whole course.”
“N/A” “It was only three
days.” “The course should be
longer.” “Nothing.” “N/A”
“The fact that this class is not consistently given in the prison system.”
3. What impact has/will this training have on
you?
“I can and will
use this training at work and in my personal life. I have noticed a change in my attitude and demeanor.” “This training will allow me to focus,
concentrate and evaluate situations with a positive attitude. Also, with the knowledge of self control and
superiority over anger.” “A very deep
impact. I feel that I will use many
aspects of this course in my life.” “I
can use what I learned in my everyday life.”
“A more positive outlook, compassion.”
“It will help me with my day to day life.” “On my everyday life.”
“To seriously look at the approach I take when handling negative things
in my life.” “Lot.” “None in the prison system, however, things
learned could be applied in life.”
4. Additional Comments
“This course was
very important and necessary. It has
allowed me to evaluate myself and realize my problem areas. This course will benefit not only my
professional life, but my home life as well.
This course should be implemented in the training schedule of the
academy, also as needed.” “These last
three days will without a doubt change my life for the better, at work and at
home in my everyday life. Thank
you!!!” “The PPS should have a place
for groups of CO’s to be able to sit and talk, like 12 step programs do. But this makes sense so the prison will not
do this.” “We CO’s should have at least
a full week of this class.” “The
instructor needs recognition and praise.”
“More training for CO’s.”
“Instructor, Good Work.” “To
have the instructor go to each jail for continued therapy on each shift even if
it means the jail is locked down.”
“Good Class.”
Conflict Resolution Services, Inc.
209 N. New Street
Dover, DE 19904
Phone 302-678-TEAM(8326)
Fax 302-678-0826 Email John@TeamCRS.org